Augustine breaks down what “client-centred” really means in practice: building a therapeutic alliance, listening without judgment, and seeing the person beyond the diagnosis. He also shares a powerful reading of “Dare to Dream” from his book Changing Lanes, connecting storytelling, poetic therapy, and literacy to resilience and real change.
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0:18 Welcome And Meet Augustine
1:52 Identity, Roots And Jane And Finch
3:11 Education Path And Creative Work
6:25 Poem Reading Dare To Dream
9:56 Why He Chose Social Work
13:06 What Patient-Centred Care Means
15:31 Trauma, Perspective And Real Listening
18:59 Supporting Seniors Through Depression
22:51 Who Shaped The Person He Is
25:09 Chronic Disease And System Barriers
28:27 Enough Is Enough With Red Tape
32:28 Destigmatizing Mental Health In Community
37:08 Daily Habits For Better Well-Being
40:04 Preventing Burnout And Reimagining Care
43:47 Three Things He Admires In Himself
46:33 You Matter And Closing Message

